Refund policy

Ask a Myloc8 Representative!

If you are having problems setting up your GPS tracking or anything else, please call us at +1 (407) 326-6903 US (10AM-7PM EST) +1 (647) 933-8224 CA (10AM-7PM EST) or contact our customer care department before requesting a return. Most technical issues can be resolved quickly over the phone.

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1. Defective Products Under Warranty (All Regions)

Our products are thoroughly factory-tested prior to shipping. However, if your item is determined to be defective by our customer care department, Myloc8 will:

• Ship out a replacement unit within two business days
• Assist you directly with the activation of the new device
• Transfer any remaining subscription time to your replacement unit

Note: Any unit damaged by misapplication, neglect, or physical abuse will not be accepted for return or warranty replacement. Replacements of defective products are shipped within the products hardware warrany period, which is two years from purchase, unless otherwise stated in a printed warranty card within the product’s package.

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2. United States & Rest of World Return Policy (Excluding EU/EEA)

Returns for Change of Mind

If you have simply changed your mind and have not activated your newly purchased Myloc8 device or accessory, you may return the item within 30 days of receipt for a full refund, less associated shipping and handling fees.

• Condition of Merchandise:  Items must be returned in their original condition and packaging with all components included. You must include the original receipt as proof of purchase
• Missing Components Fee:  If you fail to return all items, Myloc8 may charge an additional fee of up to $25 to cover the cost of missing components and repackaging
• Activated Devices:  For items returned simply because you changed your mind within this 30-day period that  have been activated, Myloc8 will not refund the portion of the connection plan already paid to the cellular provider

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3. European Union (EU) & European Economic Area (EEA) Return Policy

This section applies strictly to consumers residing in the EU or EEA, in compliance with applicable European Union consumer protection laws.

Right of Withdrawal (14-Day "Cooling-Off" Period)

You have the right to withdraw from your purchase contract within 14 days without giving any reason.

• For Physical Goods:  The withdrawal period expires 14 days from the day you, or a third party designated by you, acquire physical possession of the goods
• For Subscription Services:  The withdrawal period expires 14 days from the day the subscription contract is concluded
• Testing the Device:  You have the right to open the package and inspect the device to the extent necessary to evaluate its features and characteristics, just as you would in a physical retail store

Subscription Pro-Rata Deductions & Diminished Value

• Service During Withdrawal:  Where subscription services have begun during the 14-day withdrawal period at your explicit request, Myloc8 will deduct an amount from your refund proportionate to the services already provided up to the point you notified us of your withdrawal
• Diminished Value:  Myloc8 reserves the right to deduct an appropriate amount from your refund if the returned physical items are incomplete, damaged, or show signs of use beyond what was strictly necessary to establish the nature and functioning of the product

EU Refund and Return Logistics

• Return Shipping:  The customer is responsible for covering the direct costs of shipping the physical item back to Myloc8
• Refund Timing:  Myloc8 will process your refund within 14 days from the day we receive the returned goods back at our facility, or from the date you provide definitive proof that you have sent the goods back
• Original Shipping Costs:  Myloc8 will refund your original purchase price including standard delivery costs. (If you chose expedited shipping, only the standard shipping rate will be refunded)

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4. Subscription Cancellation & Refund Policy (Global Terms)

At Myloc8 GPS, please understand that we prepay cellular data operators and several technical service providers to provide the data connection, location services and other app features to your device at the beginning of each billing term. Such service providers do not refund us for these fees. This is similar to a cellular phone plan; even if the device is not heavily used, the network access is reserved and active.

Subscription Eligibility & Rules:

• Usage Clause:  Subscription fees may be non-refundable except where explicitly required by applicable regional law (such as the EU 14-day pro-rata withdrawal right outlined in Section 3)
• Look back Limit:  Only payments made within six (6) months prior to the official refund request date are eligible to be evaluated for any discretionary refund
• Refund Cap:  Discretionary refunds for unused accounts are strictly limited to a maximum of one (1) month’s worth of service per subscription
• Long-Term Plans:  Long-term plans (e.g., annual or multi-year terms) may be eligible for prorated refunds if the subscription is canceled early, subject to company review

Refund Process:

1. Contact Support:  To request a subscription review or refund, contact our support team through our official communication channels
2. Required Info:  Provide your account details, device ID/IMEI, your specific reason for the request, and your original purchase documentation
3. Processing Time  Approved refund requests are processed internally within 3 to 5 business days. Once issued, it may take additional business days to reflect on your account depending on your financial institution
4. Refund Method:  All approved refunds will be issued only to the original payment method used for the purchase

Non-Refundable Fees (All Regions):

The following items are non-refundable under any circumstances:

• Shipping and handling fees (except under valid EU 14-day statutory withdrawals)
• Sales taxes or VAT assessed on the purchase, where permitted by local law

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5. Return Instructions & Exclusions

How to Process a Return (RMA)

1. Request an RMA# (Return Merchandise Authorization) from Myloc8 Customer Support
2. Package your products securely. Write your name, email, the RMA number, and your order number on a note
3. Place this note inside the shipping package (or outside the product box, if enclosed in a shipping mailer). Please do not mark or write directly on the product retail box itself.
4. Send the package to the address provided by our support team

Non-Returnable / Non-Exchangeable Items:
We will not accept returns or exchanges for items purchased from an unauthorized retailer.

Authorized Retailers:
Only purchases made directly from Myloc8.com, or our Official Amazon.com and Official eBay.com storefronts, are recognized as authorized for direct factory support and returns.

Legal Disclaimer & Changes

Myloc8 reserves the right to modify or amend this return and refund policy at any time to reflect operational, legal, or regulatory changes.

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